Country
Services to make your Travel Business simple
2017
NA
10 - 49
India
At Travel BPO (TBO), travel agency call center services offer personalized call center services that are backed by the power of Call2customer which is ISO certified. For over a decade we’ve been working with vertical businesses globally and we’re helping them grow. Our Multilingual travel call center services help your travel businesses gain brand image globally. We help in collaborating client relationships with the right solution and approach. Our travel agency provides customized travel call center solutions for every enterprise to bring in the best result. We use a dynamic and nimble approach to management for the driven result. We have travel customer services agents who are experts and work with dedication to enhance your customer’s travel experience simpler, faster, and easier.
Explore Travels BPO office locations and service areas.
251 East of Kailash New Delhi India Delhi Delhi India 110065
9891057170
Browse, Compare, Shortlist, and Hire your ideal business partner with ease.
No Portfolios Found yet...
Read Travels BPO reviews, client feedback, ratings, and experiences to learn more about the company's services and performance.
No reviews submitted yet...
What core services does Travels BPO provide?
Travels BPO specializes in business process outsourcing, specifically focusing on travel industry support. The company provides services such as travel agency back-office support, customer service, reservation management, and travel technology solutions designed to streamline operations for travel-related businesses.
Which specific industries does the company serve?
The primary focus is the travel and tourism industry. Services are tailored to assist travel agencies, tour operators, travel management companies, and online travel agencies in managing their daily operational tasks and customer interactions.
Where are the operations of Travels BPO located?
Travels BPO maintains a global presence with its primary operational headquarters located in India, specifically in Ahmedabad, Gujarat.
Does the company offer dedicated support teams for travel agencies?
Yes, the company provides dedicated teams that act as an extension of a client's internal staff. These teams are trained to handle specific travel processes, ensuring that agencies can scale their operations without the overhead of hiring and training in-house personnel.
How does the company handle the travel reservation process?
The team manages end-to-end reservation processes, including flight bookings, hotel reservations, and car rentals. By utilizing industry-standard GDS systems and travel management tools, the staff ensures accurate and timely booking fulfillment for end customers.
Is the company capable of handling customer service inquiries?
Yes, customer service is a core offering. The support team manages inquiries via phone, email, and chat, assisting travelers with booking modifications, cancellations, refund processing, and general travel-related questions to maintain high levels of customer satisfaction.
What technologies or GDS platforms does the team use?
The staff is proficient in working with major Global Distribution Systems (GDS) such as Amadeus, Sabre, and Galileo. This technical expertise allows for seamless integration with existing travel agency workflows and booking platforms.
Does the company work with both startups and large enterprises?
Travels BPO supports a diverse range of clients, from small travel startups needing to outsource initial back-office tasks to large, established travel enterprises looking to optimize their operational efficiency and reduce costs.
How can a potential client contact the company to discuss requirements?
Interested parties can reach out through the contact form available on the official website. Alternatively, contact details including phone numbers and email addresses are provided on the site to facilitate direct communication regarding service inquiries.
What is the primary benefit of outsourcing travel operations to this company?
Outsourcing allows travel businesses to focus on core growth activities while the BPO handles time-consuming administrative tasks. This approach leads to significant cost savings, improved operational efficiency, and the ability to provide 24/7 support to travelers.
Does the company provide 24/7 support services?
Yes, the company offers round-the-clock support services. This ensures that travel agencies can provide continuous assistance to their clients regardless of time zones, which is critical for handling urgent travel changes or emergencies.
What is the hiring model for dedicated staff?
The company offers flexible engagement models where clients can hire dedicated resources on a monthly or project-based contract. This provides the flexibility to scale the team size up or down based on seasonal demand or business growth.
How does the company ensure the quality of its services?
Quality assurance is maintained through rigorous training programs, adherence to travel industry standards, and continuous monitoring of performance metrics. The focus remains on accuracy, speed, and maintaining the brand reputation of the travel agencies being served.
Can the company assist with travel accounting and back-office tasks?
Yes, the back-office support includes essential accounting tasks such as invoice processing, reconciliation, and commission tracking, which are vital for the financial health and organization of travel agencies.
What makes Travels BPO different from other outsourcing providers?
The specialization in the travel domain sets the company apart. Unlike general BPO providers, this team possesses deep domain knowledge of travel workflows, GDS systems, and the specific nuances of the travel industry, leading to faster onboarding and more effective support.
Do you own or represent this business? Enter your business email to claim your TopITFirms profile.
You have successfully submit request your claim
Ask About Travels BPO
Usually replies instantly
zip, pdf, png, jpg
Thank you for submitting your inquiry, we will get in touch with you soon.