Country
State
Cities
We are here for you 4am – midnight, 7 days a week
2011
< $25/hr
2 - 9
Australia
We are a Virtual Receptionist Service providing the most personable customer service by home grown receptionists who warm every caller to your business.
Explore Turnkey Receptionist office locations and service areas.
2/44 Dunn RoadSmeaton Grange Sydney New South Wales Australia 2567
02 8069 9111
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What core services does Turnkey Receptionist provide?
Turnkey Receptionist provides professional virtual receptionist services. This includes answering incoming calls, managing appointment scheduling, taking messages, and handling general inquiries on behalf of businesses to ensure professional communication with clients.
How does the virtual receptionist service work?
The service operates by having professional receptionists answer calls in a business name. Calls are handled according to specific instructions provided by the client, ensuring that messages are taken or appointments are booked seamlessly as if the receptionist were sitting in the client's own office.
Which industries can benefit from these virtual receptionist services?
The service is designed to support a wide range of industries, including medical practices, legal firms, trade businesses, and professional services. Any business that needs to maintain a professional image while managing high call volumes or needing after-hours support can utilize these solutions.
Does the service offer after-hours call answering?
Yes, the service provides support beyond standard business hours. This ensures that potential customers can reach a live person at any time, preventing missed opportunities and improving overall customer satisfaction.
Is there a long-term contract required to use these services?
Turnkey Receptionist offers flexible plans designed to suit different business needs. Clients can choose options that align with their call volume and operational requirements without being locked into rigid, long-term commitments.
Can the receptionists handle appointment scheduling?
Yes, the receptionists are trained to manage appointment scheduling. They can integrate with existing booking systems or follow specific protocols to ensure that calendars are kept up to date and appointments are confirmed accurately.
How are messages delivered to the business owner?
Messages are delivered promptly through the client's preferred communication method. This typically includes email or SMS notifications, ensuring that important information is received in real-time so that follow-ups can occur without delay.
Is the service suitable for small businesses and startups?
The service is highly suitable for small businesses and startups looking to project a professional image without the overhead costs of hiring a full-time, in-house receptionist. It allows business owners to focus on core tasks while calls are managed professionally.
Where is the company located?
Turnkey Receptionist is based in Australia, providing localized support that understands the nuances of the Australian business environment and time zones.
How can a business get started with the service?
Interested businesses can contact the team directly through the website. The process involves discussing specific call-handling requirements and setting up the account so that receptionists can begin answering calls according to the business's unique needs.
Are the receptionists based in Australia?
Yes, the receptionists are Australian-based. This ensures clear communication, cultural alignment, and a professional tone that resonates well with local callers.
Can the service be customized to match a specific brand voice?
Yes, the service is highly customizable. Clients provide specific instructions, scripts, and guidelines, allowing the receptionists to represent the brand exactly as intended during every interaction.
What happens if there is a high volume of calls?
The service is equipped to handle varying call volumes. By outsourcing call management, businesses ensure that every caller is greeted promptly, even during peak times when internal staff might be unavailable.
Does the service help with lead qualification?
Receptionists can be instructed to ask specific screening questions to qualify leads. This helps businesses prioritize important inquiries and ensures that time is spent following up on the most relevant prospects.
How does this service differ from a standard answering machine?
Unlike an answering machine, this service provides a live, human interaction. Callers are greeted by a professional who can answer questions, schedule appointments, and provide immediate assistance, which significantly improves the caller's experience and the business's reputation.
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