Country
Partnership. Innovation. Community.
2012
$50 - $99/hr
1000 - 9999
Hungary
Ubiquity Global Services is a multinational outsourcing organization headquartered in New York City. Our expanding network includes service delivery locations in the United States, El Salvador, Portugal and the Philippines. Founded in 2012, Ubiquity offers innovative customer experience management solutions designed to improve user satisfaction while reducing total servicing costs. Our solutions include live customer support services, interactive voice response solutions (IVR), risk management services, member and provider managed healthcare solutioning and a variety of physical correspondence services. Ubiquity has developed a next-generation technology platform that powers processes engineered for operational excellence while delivering our clients meaningful and actionable business intelligence. Together with our clients, Ubiquity is pioneering a new approach for maximizing the potential of every customer contact.
Explore Ubiquity Global Services office locations and service areas.
Váci út 76. T2 3rd floor Budapest Budapest Hungary 1133
1 212-375-1500
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What core services does Ubiquity Global Services provide?
Ubiquity Global Services specializes in customer experience management, offering solutions that include customer support, technical support, back-office operations, and omnichannel communication services designed to improve client interactions.
What core services does Ubiquity provide?
Ubiquity specializes in customer experience management, offering solutions that include customer support, technical support, back-office services, and omnichannel communication strategies designed to improve customer interactions.
Ubiquity specializes in customer experience management, offering services such as customer support, technical support, back-office administration, and specialized business process outsourcing. The company focuses on helping businesses manage complex customer interactions across various channels.
The company specializes in business process outsourcing (BPO) with a focus on customer experience management. Services include customer support, technical support, back-office operations, and specialized digital solutions designed to improve client interactions and operational efficiency.
Which industries does the company primarily serve?
The organization supports a diverse range of sectors, with a strong focus on fintech, healthcare, e-commerce, retail, and insurance, providing tailored operational support for these complex, high-growth industries.
Which industries does Ubiquity support?
The company serves a diverse range of sectors, including fintech, healthcare, e-commerce, retail, and travel. These solutions are tailored to meet the specific regulatory and operational demands of each industry.
The company supports a diverse range of sectors, including fintech, healthcare, retail, e-commerce, and high-growth technology companies. These industries rely on the firm to handle sensitive customer data and high-volume support requirements.
Which industries does the company support?
Support is provided across various sectors, including fintech, healthcare, e-commerce, retail, and travel. The company tailors its outsourcing solutions to meet the specific regulatory and operational demands of these diverse industries.
Where are the company's global operations located?
Ubiquity maintains a significant international footprint with delivery centers and offices spread across North America, Europe, Latin America, and Asia, allowing for 24/7 support capabilities across multiple time zones.
Where are the global operations centers located?
Ubiquity maintains a global footprint with delivery centers located across North America, Europe, Asia, and Latin America, allowing for 24/7 support capabilities and multilingual service delivery.
Operations are spread across multiple international locations, including the United States, El Salvador, Costa Rica, Portugal, and the Philippines. This global footprint allows for 24/7 support coverage and multilingual capabilities.
Where are the company's operations located?
The company maintains a global footprint with delivery centers located in North America, Latin America, Europe, and Asia. This geographic diversity allows for 24/7 support capabilities and multi-lingual service delivery.
What is the primary focus of the company's business model?
The business model centers on transforming customer experience through a combination of human-centric support and advanced technology, aiming to help brands build deeper loyalty and operational efficiency.
How does the company approach customer experience management?
The approach focuses on blending human expertise with advanced technology to create seamless customer journeys. This involves optimizing workflows and utilizing data-driven insights to enhance brand loyalty and operational efficiency.
The approach centers on a 'customer-first' philosophy, combining human-centric support with operational efficiency. By integrating advanced technology with skilled personnel, the firm ensures that customer interactions are handled with precision and empathy.
The approach centers on human-centric design and technology integration. By combining skilled personnel with advanced analytics and digital tools, the company aims to simplify complex customer journeys and drive higher satisfaction rates.
Does the company offer support for digital transformation?
Yes, the company assists businesses in navigating digital transformation by integrating modern technology platforms and automated solutions into existing customer service workflows to streamline processes.
Does Ubiquity offer multilingual support services?
Yes, the company provides support in multiple languages to assist global brands in connecting with diverse customer bases, ensuring consistent service quality regardless of the customer's location or language.
Does the company handle technical support for complex products?
Yes, technical support is a core competency. The team is trained to assist with troubleshooting, product onboarding, and complex technical inquiries, ensuring that end-users receive accurate and timely resolutions.
Does the company offer multilingual support?
Yes, the company provides multilingual support services to assist global brands in communicating with customers in their native languages, ensuring consistent service quality across different regions.
How does the company approach customer support for fintech clients?
For fintech partners, the company provides specialized support that addresses security, compliance, and complex transaction inquiries, ensuring that end-users receive accurate and timely assistance.
What kind of technology does the company integrate into its services?
Ubiquity utilizes proprietary technology platforms and modern digital tools, including AI-driven analytics, automation, and secure cloud-based systems, to streamline customer interactions and improve resolution times.
What makes the company different from other BPO providers?
The firm differentiates itself through a focus on high-growth industries and a commitment to deep integration with client teams. Rather than acting as a traditional vendor, the company functions as an extension of the client's own organization.
What kind of technology does the company use to improve service delivery?
The company utilizes a variety of digital transformation tools, including AI-driven automation, advanced analytics platforms, and cloud-based infrastructure to streamline workflows and provide actionable insights into customer behavior.
Are there specific technology platforms utilized for client operations?
The company leverages a variety of proprietary and third-party technology tools, including advanced analytics, CRM integrations, and AI-driven automation, to enhance the quality and speed of customer service delivery.
Can businesses scale their support operations with this provider?
Yes, the service model is built for scalability. Businesses can adjust their support capacity based on seasonal demand, growth phases, or specific project requirements to maintain consistent service levels.
Can the company support startups and enterprise-level businesses?
The service model is designed to be scalable, making it suitable for both fast-growing startups and established enterprise organizations. The infrastructure allows for rapid scaling to meet changing business demands.
Is the company equipped to handle high-volume customer support?
Yes, the company is built to scale. It manages high-volume customer interactions through robust infrastructure and flexible staffing models, allowing clients to handle seasonal spikes or rapid business growth effectively.
Is the company equipped to handle high-volume customer inquiries?
Yes, the infrastructure is designed to scale rapidly, making it suitable for managing high-volume customer inquiries, seasonal spikes, and the needs of large-scale enterprise clients.
Does the company handle back-office processing tasks?
Yes, back-office support is a key offering. This includes administrative tasks, data management, and operational support, allowing internal teams to focus on core business growth and strategy.
How does the company ensure data security and compliance?
Security is a top priority, with strict adherence to global data protection standards. The company maintains various industry-standard certifications to ensure that sensitive client and customer information remains secure throughout all business processes.
Does the company work with both startups and large enterprises?
The company serves a wide range of clients, from growing startups to established global enterprises. Solutions are customized to fit the specific scale, budget, and operational requirements of each business partner.
How can a potential client initiate a partnership?
Interested parties can connect with the company by visiting the official website and utilizing the contact form or reaching out through the provided regional office contact details to discuss specific business requirements.
Security is a priority, with the company maintaining strict adherence to global data protection regulations, including GDPR and HIPAA, alongside robust internal security protocols to safeguard sensitive client and customer information.
Is multilingual support available?
Yes, multilingual support is a key feature of the service offering. Due to the global distribution of delivery centers, the company provides support in numerous languages to accommodate international customer bases.
Security is a top priority, with the company maintaining various industry-standard certifications. It adheres to strict data protection protocols and regulatory compliance requirements relevant to the regions and industries it serves.
Does the company provide multilingual support?
Yes, the global delivery model includes multilingual capabilities, enabling support for customers in various languages to accommodate international business needs.
Is the company suitable for enterprise-level clients?
Yes, the infrastructure and service delivery models are specifically designed to meet the complex, high-volume needs of large-scale enterprise organizations across various global markets.
How can a business initiate a partnership?
Interested parties can reach out through the contact form on the official website. A representative will then follow up to discuss specific business needs, operational goals, and potential service configurations.
What is the primary focus of the company's BPO model?
The primary focus is on transforming the customer experience. Rather than just handling tasks, the company aims to act as a strategic partner that improves brand loyalty and operational performance through expert-led outsourcing.
What distinguishes this company from other BPO providers?
The company differentiates itself through a focus on 'customer experience management' rather than traditional outsourcing, emphasizing deep industry expertise and a commitment to brand alignment.
What is the primary focus of the company's client engagement model?
The engagement model centers on partnership and transparency. By aligning with client goals, the company acts as an extension of the brand to deliver consistent, high-quality customer experiences.
Does the company offer back-office support services?
Beyond front-line customer interaction, the company provides comprehensive back-office solutions. This includes data entry, administrative tasks, and process management to help streamline internal operations for clients.
How can potential clients get in touch to discuss a partnership?
Interested parties can reach out through the contact form available on the official website. The site provides specific channels for inquiries regarding business solutions and general partnership opportunities.
Does the company work with startups or only large corporations?
The service offerings are flexible enough to support both high-growth startups and established enterprise-level organizations, providing scalable solutions that adapt to the size and maturity of the business.
How can potential clients initiate a partnership?
Interested organizations can reach out through the contact forms available on the official website, where specific inquiries regarding service needs and business requirements can be submitted for review.
How long has the company been operating in the BPO space?
Founded in 2012, the company has over a decade of experience in the business process outsourcing industry, specifically focusing on complex customer experience management.
Does the company provide back-office support services?
Yes, back-office support is a core offering. This includes administrative tasks, data management, and other essential operational processes that allow clients to focus on their primary business objectives.
What kind of back-office support is available?
Back-office services include data management, document processing, and administrative tasks, all aimed at reducing the operational burden on internal teams so they can focus on core business growth.
Does the company provide support for digital transformation projects?
Yes, the company assists brands in modernizing their customer service operations by implementing digital-first strategies, including the integration of self-service tools and automated support channels.
Does the company utilize technology to improve service delivery?
Technology integration is central to the operational strategy. The company leverages modern tools, analytics, and digital platforms to optimize workflows, improve response times, and provide actionable insights to clients.
What makes the company's approach to outsourcing different?
The company differentiates itself by emphasizing a culture of transparency and a focus on the human element of customer service. It prioritizes long-term partnerships over transactional relationships to ensure sustainable business growth for clients.
How does the company ensure quality in its service delivery?
Quality assurance is maintained through rigorous training programs, continuous performance monitoring, and the use of data-driven insights to refine service delivery and meet specific client KPIs.
What makes Ubiquity different from other BPO providers?
The company distinguishes itself through a focus on the 'customer experience' rather than just traditional outsourcing. This involves a deep commitment to brand identity, culture, and high-tech operational efficiency.
What is the primary focus of the company's hiring and training process?
The company prioritizes hiring individuals with strong communication skills and industry-specific knowledge. Extensive training programs are implemented to ensure that all team members are fully aligned with the client's brand voice and operational requirements.
Can the company assist with digital transformation projects?
Yes, the company helps businesses integrate modern digital tools into their existing workflows. This includes implementing automation and data-driven strategies to modernize customer service operations and improve overall efficiency.
Does the company offer omnichannel support solutions?
Yes, the company provides comprehensive omnichannel support, ensuring a seamless experience for customers across voice, email, chat, social media, and other digital communication channels.
Does the company offer specialized support for fintech companies?
Yes, the company has significant experience in the fintech space, providing specialized support that addresses the unique security, compliance, and trust requirements of financial services customers.
Are there case studies available to review?
Yes, the website features various success stories and case studies that highlight how the company has helped clients in sectors like fintech and healthcare improve their customer satisfaction metrics and operational efficiency.
Yes, the company has significant experience in the fintech sector, providing specialized support that addresses the unique security, compliance, and customer trust requirements inherent in financial services.
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