UCC Cloud Company Profile

About Ucc Cloud

CloudAgents is a global leader in providing multilingual call center services using an at-home workforce. The company provides OmniChannel Front Office BPO services globally with more than 12,000 Native Speakers in 150+ languages and dialects.

The company’s cloud-based systems and patent pending processes enable it to employ and manage its workforce remotely, which includes home-based agents. The model provides the ability for companies and organizations to reach out and cater their customers globally in any language, while provides the ability for people to work wherever and whenever they want.

Since its foundation in 2008, CloudAgents has handled over 20 million customer interactions and executed more than 500 projects for more than 250 blue chip clients in 42 languages. Company has chosen as Top 100 Tech Companies in Europe by Red Herring in 2015.

Locations

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Headquarter

Konyves Kalman Krt. 12-14. Budapest Budapest Hungary 1097
(36-1) 999-5300

Focus Area

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Ucc Cloud's Technical Expertise

Customer Service 16%

Telemarketing 16%

Back Office Services 17%

Chat Services 17%

Lead Generation 17%

Email Support 17%

Focus Client

Small Business (<$100000) 30%
Medium Business ($100001 - $500000) 30%
Large Business (>$500000) 40%

Ucc Cloud's Industry Expertise

Legal & Compliance 5%
Industrial 5%
Insurance 5%
Banking 5%
Travel & Lifestyle 5%
Ecommerce 5%
Other Industries 5%
Retail 5%
Transportation & Logistics 5%
NGOs 5%
Advertising & Marketing 5%
Telecommunication 5%
Information Technology 5%
Healthcare & Medical 5%
Government 5%
Financial & Payments 5%
Education 5%
Consumer Products 5%
Business Services 5%
Automotive 5%

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Ucc Cloud