Country
State
Cities
The best choice for an innovative contact center
2006
$100 - $149/hr
1000 - 9999
Lithuania
Whether you seek customer acquisition, customer care, technical support or debt collection, we will be your best choice. Unicall is a top quality outsourcer for financial services, mobile, utilities, entertainment, telecommunications, media, healthcare, retail, travel, pharmaceuticals and government. We support our clients from 10 multilingual state-of-the-art contact centers in Czech Republic, Slovakia, Poland, Lithuania, Ukraine & Hungary. The Unicall brand stands for quality, effectiveness, efficiency and proficiency.
Explore UniCall Central & Eastern Europe office locations and service areas.
K.DonelaiÄio g. 62 Kaunas Kauno Lithuania 44248
+370 689 83300
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What core services does UniCall Central & Eastern Europe provide?
The company specializes in professional customer service solutions, including inbound and outbound call center operations, technical support, lead generation, and back-office administrative tasks.
Where are the primary operations located?
Operations are based in Lithuania, serving as a strategic hub for Central and Eastern European markets while providing multilingual support to international clients.
Which industries does the company typically serve?
Services are provided across various sectors including telecommunications, e-commerce, finance, logistics, and retail, focusing on enhancing customer experience and operational efficiency.
Does the company offer multilingual customer support?
Yes, support is available in multiple languages, allowing businesses to reach diverse customer bases across different geographical regions effectively.
How does the company approach quality management in its call center services?
Quality is maintained through rigorous agent training, continuous performance monitoring, and the use of standardized communication protocols to ensure consistent service delivery.
Can businesses outsource their entire customer support department?
Yes, the company offers comprehensive outsourcing solutions that allow businesses to delegate full customer support functions, including email, chat, and phone interactions.
What is the primary focus of the outbound calling services?
Outbound services focus on lead generation, market research, appointment setting, and telemarketing campaigns designed to drive sales growth and customer acquisition.
Is technical support available for complex products?
Yes, specialized technical support teams are available to handle troubleshooting and product inquiries, ensuring that end-users receive accurate and timely assistance.
How does the company handle data security and privacy?
Data security is a priority, with strict adherence to GDPR regulations and internal security policies to protect sensitive client and customer information during all interactions.
What is the typical process for starting a partnership?
The process begins with an initial consultation to understand specific business needs, followed by a tailored service proposal, team selection, and a structured onboarding phase.
Does the company provide support for e-commerce businesses?
Yes, e-commerce support includes order processing, tracking inquiries, return management, and general customer service to improve the overall shopping experience.
Are there options for 24/7 customer support?
Flexible scheduling options are available to provide round-the-clock support, ensuring that customer inquiries are addressed regardless of time zone differences.
How can a potential client contact the company for a quote?
Interested parties can reach out through the contact form on the official website or via the provided email address to discuss specific requirements and receive a customized service quote.
Does the company work with both startups and large enterprises?
The service model is designed to be scalable, accommodating the needs of both growing startups and established large-scale enterprises with varying volume requirements.
What makes this company a suitable partner for European market entry?
With a deep understanding of the local market landscape in Central and Eastern Europe, the company provides the necessary cultural and linguistic expertise to help businesses expand successfully.
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