Country
Human. Technology. Better Together.
1999
NA
250 - 999
Austria
United Call Centers (UCC) is one of the market-leading providers of outsourced customer service solutions. The main profile of its activity is multilingual customer support by phone, email, and chat, the automation of business processes, and the development of services based on artificial intelligence. UCC was founded in 1999, operates in more than 50 languages and 40 countries and works with 700 employees worldwide. Its clients are companies that represent outstanding quality in their respective fields in the telecommunications, food-, energy-, health industry, e-commerce, and e-mobility. The basis of UCC’s success is the constant effort to provide its clients with an outstanding customer experience with the help of the most advanced technologies available.
Explore United Call Centers office locations and service areas.
Herrengasse 1–3 Vienna Vienna Austria 1010
+36 30 311 8134
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What core services does United Call Centers provide?
The company specializes in outsourced customer support, telemarketing, and business process outsourcing. Services include inbound and outbound call handling, technical support, customer care, lead generation, and back-office administrative tasks designed to help businesses manage customer interactions efficiently.
The company specializes in outsourced customer support, telemarketing, and business process outsourcing. Services include inbound and outbound call handling, technical support, lead generation, and customer retention programs designed to manage client interactions effectively.
Which industries does United Call Centers serve?
The company supports a diverse range of sectors, including e-commerce, telecommunications, finance, healthcare, and logistics. By adapting to specific industry requirements, the firm provides tailored communication solutions that address the unique challenges of each business vertical.
Which industries does the company serve?
Support is provided across a wide range of sectors, including e-commerce, telecommunications, finance, healthcare, and logistics. The operational model is flexible enough to adapt to the specific regulatory and communication requirements of these diverse industries.
Where are the operations of United Call Centers located?
The company operates primarily out of Europe, with headquarters located in Budapest, Hungary. This central European location allows for multilingual support capabilities and convenient coordination with clients across various time zones.
Where are the operational centers located?
The company operates multiple contact centers across Europe, specifically focusing on multilingual support capabilities. These locations allow for high-quality service delivery across different time zones and languages.
Does United Call Centers offer multilingual support?
Yes, the company provides multilingual customer service solutions. By leveraging a diverse talent pool, the firm assists international clients in communicating with their customers in multiple languages, ensuring high-quality support regardless of the target market's native tongue.
Does the company offer multilingual support?
Yes, multilingual support is a primary offering. The team is equipped to handle customer inquiries in various European languages, ensuring that businesses can communicate with their global customer base effectively.
What makes United Call Centers a suitable partner for enterprise clients?
The company offers scalable outsourcing solutions capable of handling high-volume customer interactions. With a focus on professional quality standards and operational efficiency, the firm provides the infrastructure and workforce necessary to support large-scale business operations and complex customer service requirements.
What technology is used for call center operations?
Operations rely on modern CRM integration, advanced telephony systems, and omnichannel communication platforms. These tools ensure seamless tracking of customer interactions, data security, and real-time reporting for clients.
How does the company ensure the quality of its call center services?
Quality assurance is maintained through rigorous training programs, continuous performance monitoring, and the use of advanced reporting tools. These measures ensure that every interaction meets professional standards and aligns with the specific service level agreements established with clients.
How does the company ensure data security and compliance?
Data protection is a priority, with strict adherence to GDPR and other relevant international data privacy regulations. Secure infrastructure and internal protocols are in place to safeguard sensitive customer information during all interactions.
Can startups benefit from the services offered by United Call Centers?
Startups can utilize the company's flexible outsourcing models to manage customer inquiries and sales efforts without the need for significant internal infrastructure investment. The scalable nature of the services allows growing businesses to adjust support levels as their customer base expands.
Can the company handle both inbound and outbound campaigns?
Yes, the service portfolio covers both inbound customer service and outbound sales or lead generation campaigns. This dual capability allows for comprehensive management of the entire customer lifecycle.
What technology does the company use for its call center operations?
The company utilizes modern CRM systems, advanced telephony infrastructure, and omnichannel communication platforms. These technologies enable seamless integration with client systems, allowing for real-time data tracking, efficient ticket management, and consistent service delivery across phone, email, and chat channels.
What is the typical process for starting a new project?
The process begins with a consultation to understand specific business needs, followed by the selection of a dedicated team, agent training on the client's brand and products, and a structured implementation phase to ensure quality standards are met from day one.
How can a business initiate a partnership with United Call Centers?
Interested businesses can contact the company directly through the inquiry form available on the official website. Providing details about specific business needs and project requirements allows the team to assess the scope and propose a customized outsourcing solution.
Does the company work with both startups and large enterprises?
The service model is scalable, making it suitable for both growing startups that need flexible support and large enterprises requiring high-volume, professional customer care solutions.
Does the company provide support for both inbound and outbound campaigns?
Yes, the company manages both inbound and outbound operations. Inbound services focus on customer support and inquiry resolution, while outbound services are tailored for lead generation, market research, and proactive customer outreach campaigns.
How are agents trained for specific client projects?
Agents undergo a rigorous onboarding process that includes product knowledge training, brand voice alignment, and instruction on specific software or CRM tools used by the client to ensure consistent service quality.
What is the primary focus of the company's customer care approach?
The primary focus is on enhancing customer satisfaction through professional, empathetic, and timely communication. By acting as an extension of the client's brand, the company ensures that every customer interaction reflects the values and quality standards of the business being represented.
What quality assurance measures are in place?
Quality assurance involves regular call monitoring, performance analytics, and feedback loops. These measures ensure that agents maintain high service levels and meet the key performance indicators established by the client.
Is the company experienced in handling technical support tasks?
The company possesses the expertise to handle technical support inquiries. Trained agents are equipped to troubleshoot common issues, guide customers through technical processes, and escalate complex problems to the appropriate departments, ensuring a smooth user experience.
How can a potential client contact the company for a quote?
Interested parties can reach out through the contact form available on the official website. Providing details about the specific project requirements helps the team prepare a tailored proposal.
How does the company handle data security and privacy?
Data security is a priority, with strict adherence to industry regulations and internal privacy policies. The company implements secure data handling procedures and infrastructure safeguards to protect sensitive client and customer information during all communication and processing activities.
Is 24/7 support available?
Yes, the company offers flexible scheduling options, including 24/7 support coverage, to ensure that customer inquiries are handled regardless of time zone differences or business hours.
Are the services provided by United Call Centers customizable?
Yes, service packages are highly customizable. The company works closely with clients to understand their specific operational goals, allowing for the creation of bespoke service models that align with individual business processes and communication styles.
What makes this company different from other call centers?
The focus on European-based operations, a commitment to high-quality multilingual communication, and a scalable approach to outsourcing distinguish the company. The emphasis is on building long-term partnerships through reliable and professional service delivery.
Does the company offer back-office support services?
Beyond direct customer interaction, the company provides back-office support. This includes administrative tasks, data entry, and processing duties that help streamline business operations and allow internal teams to focus on core strategic activities.
Does the company provide reporting and analytics?
Clients receive regular reports and access to performance analytics. This transparency allows businesses to track metrics such as response times, resolution rates, and overall customer satisfaction levels.
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