Overview

Viettel Customer Service Co., Ltd., a member of Viettel Group, is a technology company specializing in customer service solutions. With a vision to become a pioneering force in the industry, the company provides end-to-end services — from consultation and design to technology solutions, software platforms, and personnel — helping organizations enhance their customer experience through innovation.With over two decades of experience inherited from Viettel’s Customer Service Center, Viettel Customer Service has served more than 120 million customers across Vietnam and 10 international markets. The company offers a comprehensive ecosystem of customer service solutions, powered by advanced technologies such as AI, Big Data, and AR/VR. Its offerings include Customer Experience consulting, Contact Center Outsourcing, BPO services, Upsell/Telesales, Loyalty programs, Voice of Customer services,...

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Locations

Headquarter
  • Location

    OCT3B Resco Building North Tu Liem Ha noi Hanoi Vietnam 1000

  • Location

    0981198198

Focus Area

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Focus Service

Focus Client

  • Small Business (<$100000) 40%
  • Medium Business ($100001 - $500000) 40%
  • Large Business (>$500000) 20%

Focus Industry

  • Telecommunication 20%
  • Consumer Products 10%
  • Healthcare & Medical 10%
  • Hospitality 10%
  • Transportation & Logistics 10%
  • E-commerce 10%
  • Banking 10%
  • Insurance 10%
  • Public Sector 10%

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