Wovenware

Medicaid is required to annually review their participants’ eligibility, a painstaking process that requires PR citizens to visit multiple government agencies to obtain supporting documentation and certification to justify their eligibility. Puerto Rico’s Medicaid Program turned to Wovenware to build a State Hub to automate data verification services for 1.5 million of its citizens while complying with federal regulations to facilitate the eligibility process. Read More

Kill Bill is a global open-source billing and payments platform used by thousands of businesses to accept one-time, usage and recurring subscription payments online. It’s built with flexibility and scalability in mind, so that clients can fully customize it without compromising security or stability. In order to provide more flexible payment options and reach an expanded customer base, Kill Bill turned to Wovenware to develop a plug-in to the platform. Braintree is the only payments platform to deliver PayPal, Venmo, credit and debit cards and digital wallets, such as Apple Pay and Google Pay in a single, seamless solution. Read More

Health professionals apply their expertise to determine the appropriate procedure to treat ulcers using their knowledge of both the patients and wounds. The decision-making process is complex given the quantity of available treatment options and the quantity of patient and wound characteristics that must be considered.Best Option turned to Wovenware to run an innovation sprint and create a proof of concept for and AI predictive algorithm that could help health professionals with this decision process. Read More

The world’s deadliest animal is not a shark or a snake, it is the mosquito. The tiny creatures have killed 32 times as many people as every war in human history combined. The Puerto Rico Science, Technology & Research Trust and its Vector Control Unit (PRVCU) has been working to help prevent and manage diseases spread by mosquitoes, to gain an understanding of why many mosquitoes have become immune to insecticides approved by the FDA.Researchers have spread out across the island, capturing different mosquito species in traps; monitoring and testing them for viral presence and insecticide resistance; and labelling and classifying them.  Manually capturing and classifying thousands of mosquitoes in different locales can take many months before any specific patterns can emerge.Wovenware partnered with the PRVCU to develop an RPA solution composed of deep learning models and other processes to automate the identification and classification of mosquito species. It significantly reduced manual work, allowing entomologists to spend more time in more advanced research activities. Read More

The Puerto Rico Department of Health rolled out the first module within its Puerto Rico Medicaid Management Information System (PRMMIS) in March 2018. As one of the last territories to adopt an MMIS, Puerto Rico was in danger of losing access to $1.2B in disaster relief funds from hurricanes Irma and María, which had been frozen because of non-conformance. After selecting an MMIS system developed by DXC, the department turned to Wovenware to develop the data interchange interfaces that would enable effective transfer and reporting of Medicaid data in HIPAA compliant format through an Electronic Data Interchange (EDI). Read More

Consistent telecommunications services are essential to Claro’s premium customers. Receiving timely notices about critical activities in servers and network nodes enables stakeholders to promptly take appropriate actions.Claro turned to Wovenware to build a cloud-based always-on highly scalable SMS campaign manager that receives e-mail messages from external customers and converts them to SMS. The system can trigger hundreds of messages per minute 24/7. Read More

In the health insurance industry it can be extremely challenging to find useful indicators of unhappy customers outside of direct feedback from customer service calls or surveys. Yet, keeping customer churn as low as possible is extremely important, since the cost of acquiring new customers is steeper than retaining existing ones. Any improvement in customer churn has a big impact in revenue.A Blue Cross Blue Shield provider in Puerto Rico turned to Wovenware to create a model for predicting churn among Platinum Advantage members with claims and demographic data. After completing three Innovation Sprints, Wovenware was able to create an AI-driven predictive model with 93% accuracy. Read More

Inter-American University’s InterMetro student services fields hundreds of questions weekly at the University’s call center, and even more during peak times, such as admission deadline periods or new semesters. Students are constantly asking questions about their financial aid eligibility, academic programs or even library hours during exam week.Looking for better ways to engage with students and provide immediate answers to a generation that relies on instant information, the University turned to Wovenware to build a chatbot that could field frequently asked questions 24/7 while allowing staff to dedicate more time to provide more meaningful guidance to students. Read More

OVERVIEW - Leading Pharmacy Benefits Manager (PMB), Abarca Health, is always looking for innovative ways to improve the healthcare experience for its members. Yet, picking up prescription medications can be cumbersome, especially for those members who can’t easily get to a pharmacy, or may not have time to wait in long pharmacy lines. Often, they may need to visit multiple pharmacies to get hard-to-obtain medications. Abarca set out to drastically change the patient experience by creating a game-changing home delivery service for prescription medications. It reached out to Wovenware to design and develop a Minimum Viable Product (MVP) for an advanced mobile application. CLIENT SUCCESS  - With over 500 registered users in the Beta release alone, Abarca was able to test the new service and incorporate market feedback before doing the first commercial release for over 250K members. The novel product is a success and Abarca expanded operations during the COVID19 quarantine, providing services at a time when people needed it the most. Read More