Zibtek

OPTO International has been a leader in the retail design industry for more than 35 years. They supply display cases, shelving and storage materials for businesses. Through the years, the company has served clients in more than 20 countries. OPTO has succeeded as an industry leader by designing fixtures to match the latest trends in the market and their clients’ unique needs. Problems The client's was taking orders manually and leveraging a written process for order and inventory management. Numerous off the shelf ERP solutions were evaluated but no single solution covered all of the business’s needs. As a result, the firm decided to hire a custom software development services firm to build a custom web based ERP solution.  Their marketing website was also stale and needed to be redesigned and re-launched.  The design of a new application and redesign of the marketing website presented several UI and UX challenges. The product catalog had to be restructured in such a way that allowed both web locations to accurately reflected available products, their features and had the flexibility to add new products. To accommodate growth, the client needed a system that would help match customer orders with inventory management orders of supplies.  Various client billing systems needed to be integrated into the tool to allow for a seamless experience for vendors and suppliers. The overarching objective was to consolidate as much manual work into the tool as possible. Solution As the company had no in-house engineering team, the client evaluated the top software development companies in the market and selected Zibtek. We designed the ERP system and revisited plans for the marketing website. Considerable time was spent on the architecture and user journey to align the website & content with their business requirements. Marketing automation functionality like lead capture was built into the application in order to further enhance the firm’s ability to streamline order and company data capture. We redefined the process for adding new content. Catalog changes were made seamless and structured to be responsive from the admin panel. Visually, the style sheet and content layout and structure were given a modern look. Result OPTO has become one of the leading companies in the field of retail fixture providers, and it attributes a lot of its success to its redesigned website. Despite the persistent decline in retail, OPTO has grown consistently over the years and has helped its customers save time and money with its unique system. To drive the best customer experience possible, the company has since added additional tools and enhancements to the platform. Read More

Dental Warranty Dental Warranty is the most powerful HIPAA compliant custom software and dental insurance application in the US. The company helps dentists warranty procedures provided to patients on their cosmetic, restorative, fixed or removable dental treatments. Dental Warranty Inc is the premier third party protection plan for patients receiving dental procedures. When a patient is receiving expensive cosmetic or dental work it is a real possibility that life events or accidents after the fact could lead to expensive rework. Patients at dental practices who use Dental Warranty gain the ability to ensure their investment is protected. Dental practices benefit from incremental revenue and patients save money; both parties reduce risk. When a dental patient receives cosmetic, restorative, fixed or removable dental treatment, many of these dental treatments are not covered under a patient’s insurance policy. In some cases it could be prohibitively expensive for a patient to pay the huge dental bills for any rework. As a result of using the service, treatments are backed by a world-class warranty policy and transferrable to other dentist using the service. The outcome is peace-of-mind and savings for dentists as well as patients. Problems:  Over the years, the application architecture had been modified several times and included older versions of available technologies. To maintain productivity and growth for the firm, the company needed to evaluate structural issues with the codebase.  Over the years, the application architecture had been modified several times and included older versions of available technologies. To maintain productivity and growth for the firm, the company needed to evaluate structural issues with the codebase.  The application was also lagging behind in needed updates and enhancements which would materially facilitate long term objectives in the business model. It needed improvements in front-end and back-end functionalities.  The client was facing issues maintaining the database for their customers’ warranty and insurance accounts. And, in some instances page loading time on the web application was significant, leading to slow performance.  A robust account set up was needed on the web application in order to display the proper information to the customers who signed up for the product.  Finally, as numerous practices were using the software, ongoing support requests had to be accomplished in addition to other tasks. The application was not properly optimized to resolve routine support issues and unique customer concerns often required direct database level updates. Solutions: As the system used an older version of Angular, our team had to focus on cleaning up components which could be resolved with a degree of finality. Angular components which could be updated were improved and enhanced ensuring data was being properly saved in the back-end. Numerous functions were re-written along with enhancements to the user interface for the web application. Particular issues resolved in the Angular front end include:  Created uniform dialogue popups – we made a dynamic class structure to ensure that the correct pop-ups messages were getting properly displayed for every customer (dental office) who accessed the website to register coverage for their patients.  Eliminate data redundancy issues – in our audit, our developers discovered that the app was coded in a way that made use of numerous redundant classes. Significant measures were taken to eliminate problematic, redundant data issues between the .Net and Angular application layers.  Speed and performance optimization - we were able to improve web application performance and optimize numerous queries for speed. Proper segregation of data reduced page loading time and improved available bandwidth on the server, making the app run significantly faster for end users. Using proper REST API structures, we fixed the following back-end issues on the web application:  We corrected the pending registration list to properly display data, whereas before, even if the number of registrations exceeds the previous maximum, it would display.  Account set up issues were resolved to allow the display of the relevant information, including a list of warranties, coverage, and insurance, when customers or users signed up on the product. Read More

Statix engaged Zibtek to provide custom healthcare software development services and built an online application that facilitates multi-center studies that: Define question sets and online surveys in order to collect information from patients Provide coordinated data collection for multi-center research projects Provide HIPAA compliant data storage for healthcare information Provide efficient data delivery (including real-time raw data, real-time performance metrics and more) Solutions We automated all the work that was previously done manually in the application. Some primary issues resolved included: Automated updating of attempt logs in the database using Angular: Using Bootstrap and Angular, we automated the task of updating attempt logs in the database. We created a list, ‘Attempt type’ on the website that contained various options (including ‘No answer’, ‘Email sent’, ‘Phone busy’, and more). Unlike before, site coordinators no longer need to enter the patient's ‘attempt logs’ record manually in the database. Users simply needed to pick any option from the ‘attempt type’ list, and the record will automatically get updated in the database. Automated scheduling of surveys using Angular: Using Angular, we automated the scheduling of surveys on the website. We provided a list of options, from which the site coordinators or interviewers from the client side can select any date or time they want to take surveys. The surveys will automatically trigger on the web application at the selected time and date. Provided a proper randomization process using MEAN stack (Full-stack JavaScript, including MongoDB, Express.js, Angular.js, and Node.js): Using MEAN stack, we provided a proper randomization process (the most reliable method for clinical trials) available on web application. The structure doesn’t allow hospitals or doctors to manipulate the results; removes bias, providing a real representation to the patients regarding the treatment or drugs used. Using MEAN stack, we improved and enhanced all the backend functionalities of the software application that were outdated. We reduced load time for all web pages and resolved all the issues related to data storage and data handling. Also, we modernized the interfaces for the entire front-end leveraging modularized loading capabilities. Using the Twilio REST API, our developers coded the app to provide a two-factor authentication (2FA) process and resolve security concerns. We embedded a Business Intelligence (BI) tool--MongoDB Charts. This reporting tool represents data in the form of dynamically created charts. With MongoDB Charts, the client was able to derive key insights, such as how a given study is progression, how the users are responding to the application, and how the survey responses from patients were progressing, etc. After significant research, our experts presented Microsoft Power BI and MongoDB Charts as a budget-friendly option. Developers used a cloud service-- MongoDB Atlas Node.js APIs were connected to MongoDB Atlas from the application They also added additional security features, including: Admins, super admin on the client, were created and authorized to access the database or dashboard of the website in order to create charts programmatically. Admin and super admins on the client site can grant access to the database and grant view permissions to end users. ?? Result Reliance on the heavily modified wordpress CMS was ended with the launch of the new, custom software application. Following the successful web application launch, the client has begun further development of a mobile application project in order to further enhance the product offering. Business outcomes that we delivered for this project: Application data retrieval and loading times were reduced by 90%, improving the overall application performance. The application became scalable with increased hardware availability. 40% increased in automation, as manual work has been eliminated. With the introduction to new technology and services, we delivered an error-free and superior quality application to our client using a cost-effective approach. Using modern technologies, our developers added additional functionality above the previous web application, enabling it to meet the Health Insurance Portability and Accountability Act (HIPAA) policy standards. Read More